Thomas Hogan    LinkedIn

Remote Medico-Legal Secretary

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I am a self-motivated and proactive individual, with a positive attitude to work and a keen eye for detail.  I am passionate about working in the Medico-Legal industry and have a respectable understanding within this field; including case knowledge in Clinical Negligence, Serious Injury, Low Value RTAs, Public Liability and Employment Liability.
 

I have strong interpersonal skills and the ability to take an impartial view of situations, which is successful in working as part of a team and achieving goals together.  Similarly, I am confident working individually towards deadlines and always ensure that expectations of colleagues and external parties are suitably managed.
 

I am now ready for a new challenge, which will allow me the opportunity to demonstrate my strong interpersonal skills. 

Key Experience & Skills

 Excellent Understanding of Instructions Letters and Medical Records

 Proof Reading and Writings

 Excellent Communication with Professionals, Agencies and Injured Parties

 Diary Management and Appointment Scheduling

 Clinical Negligence Claims

 Serious Injury Claims 

 Public Liability and Employment Liability

 Timely Dispatching of Medical Reports
Chasing of Records and Debt owed
 

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Work Experience 
 

Premex+ (Bolton)
Case Handler (March 2018 – January 2021)

Managing Medicolegal claims from point of nomination, instruction and report. I worked mainly on the clinical negligence department, furthermore I am also experienced in serious injury, public liability and employment liability. 
Key responsibilities involved understanding instructions and accurately logging them to an in-house system, locating a suitable expert who has no conflict of interest and forwarding on the approach letter, effectively communicating with solicitors to provide nominations and fees and Liaising with medical experts to obtain reports within a timely manner, reviewing reports, and requesting amendments and addendums.

Gowing Law Solicitors (Manchester)
Claims Administrator (November 2017 – February 2018)
This was a temporary role involving inbound and outbound calls to vet new claims and obtain leads.  This role also included logging new claims and reception duties.

Building Validation Solutions (Bolton)
Case Manager (July 2017 – October 2017)
This was a temporary role involving inbound and outbound communications with policy holders and surveyors to book appointments and type reports.

Mobile Doctors (Bolton)
Case Manager (July 2014 – July 2017)
Managing Medicolegal claims from point of instruction through to completion.  
Key responsibilities involved understanding instructions and accurately logging them to an in-house system, effectively communicating with solicitors to provide nominations and fees, arranging assessments and physiotherapy for our clients, liaising with medical experts to obtain reports within a timely manner, reviewing reports, and requesting amendments and addendums.  Senior responsibilities involved working alongside our technical and audit manager to assist with ‘live’ claim audits and provide feedback to our team, and also providing full claim overviews to solicitors and discussing potential ‘write-offs’.

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David Lloyd Gym (Bolton)
Customer Service Assistant (March 2012-  July 2014)
Customer facing role taking food and drink orders for guests to the gym,  preparing and serving the orders, stock replenishment, cash and payment handling, resolving customer complaints, and general cleaning duties. 

 

Coyotes Bar (Manchester)
Supervisor (April 2011 – November 2011)
Senior role involving recruitment, staff training, and staff development.  Other key tasks involved mentoring new staff and creating staff rotas, managing stock levels, cash handling, till drops, and general cleaning duties to maintain the presentation of the bar.

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H&M Fashion (Bolton)
Sales & Visual Merchandiser (November 2010 - March 2011)
Engaging with customers on a 1:1 basis, assisting with stock location, providing guidance on matching products, up-selling accessories where appropriate, processing deliveries, dealing with telephone queries, stock replenishment, cash and payment handling.

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Earlier Employment:

Coyotes Bar (Manchester) Team Member (2008 - 2011)

Department of Work and Pensions Administrative Assistant (2007 - 2008)

NEXT Retail (Manchester) Sales Adviser  (2006 - 2007)

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Qualifications

8 passes at GCSE

BIIAB Level 2 Award for Personal Licence Holders (APLH)

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Professional references available upon request.